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44 results found

  1. Ability to save the filter settings in a leave request search when using the back function

    8 votes

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  2. When in Leave Management, it would be great to have pre-saved views that retain date ranges in the calendar.

    6 votes

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    Planned  ·  0 comments  ·  Leave Management  ·  Admin →
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  3. Reminder email sent to manager / team leader who should be approving leave if there are outstanding requests for their team/group. (e.g. if there are leave requests awaiting approval for over 24hrs)

    2 votes

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  4. Ability to have planned / unplanned leave send configurable emails to groups rather than just individual manager. E.g. would be good to be able to add emails to leave management emails. or the ability to designate more than one person as a manager.

    2 votes

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  5. The ability to display 'Leave Allowance' on the Agent dashboard, keeping the agent mindful of their allowance as well as leave taken to date (which is already displayed)

    4 votes

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  6. It will be helpful to have an overall view of the leave requested by a team to add in the leave management calendar also the submitted leaves. To highlight the difference with the approved leaves, the background color of the submitted leaves could be transparent and the name text and the border color could use the color of the leave task.

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →
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  7. Ability to edit/delete leaves from Manage Roster which is then reflected properly in Leave History (and connectors)

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →
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  8. It would be a great for bussines needs feature if our agents could select the calendar they want to use when creating our leaves, as some of our agents work different timezones and the request matches their local timezone when reviewing/approving the leaves it makes it difficult.

    3 votes

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  9. Ability to enter Add On Hours and also enter Leave in the Widget versus signing into the Playvox page. Majority of our users do no log into Playvox page regularly and adding these options to the widget would be beneficial from a User Experience.

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →
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  10. Ability to allow agents to cancel their own leave requests after they have already been approved. Currently this needs to be done by an admin. Canceling a leave request should generate a notification to the WFM/lead (FYI only).

    1 vote

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  11. Within our organisation, the normal process to adhere to if an individual is to request a period of Annual Leave in excess of 2 weeks is that they need to get approval from an Ops Manager.

    However we have noticed a number of instances where individuals have requested AL above and beyond a 14day stretch which would then auto approve and plan it into roster without getting prior authorisation.

    As a feature request, could something be built which would automatically put any request above any given threshold into pending approval. This would allow us to carry out due diligence checks…

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →
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  12. I want to be able to enter leave on the Real Time screen as this is the easiest place to enter partial absent. Currently, you can edit Actual Events, allowing us to enter Rostered leave eliminates the need to move between screens for what should be a simple data entry.

    5 votes

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  13. When updating a Business Role in the Time off Calendar the new name is not automatically updated. You can see it in the drop down, but not on the display name.

    1 vote

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  14. When entering time off, can we have the ability to add times outside of 15-minute intervals? Currently, if someone is say 20 minutes late, we have to submit the time off in the leave requests using a 15-minute interval and then go into the roster and update the time. It would be better if we were able to do this in one step instead of two.

    6 votes

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  15. Ability to identify all leave requests approved on a particular date / date range, in addition to requested and submitted date.

    1 vote

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  16. 6 votes

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  17. We would love the option to have "Blackout days" or days that specialists are unable to request time off knowing that we will treat the day as a holiday.

    1 vote

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  18. In the current implementation, when a leave request is cancelled, the leave task is removed from the roster without restoring the tasks that were there before the leave was cancelled. This results in the person not being scheduled at all for that day.

    Cancelling a leave request should result in restoring the tasks to whatever they were before the leave was added, or to what they would be if the roster was generated (in case the leave already existed at the time of the oyster generation).

    17 votes

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  19. create a feature that allows for start of year to be configured for leave balance reporting, etc. to fiscal year vs. calendar

    2 votes

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  20. When Leave Request Search is filtered, allow filtered data to be exported to CSV rather than entire report.
    Frustrating taking the time to run and search only to have to filter again once exported.
    Actually, it would be good for every filtered option in Playvox.

    2 votes

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