32 results found
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Enter Leave on Real Time screens
I want to be able to enter leave on the Real Time screen as this is the easiest place to enter partial absent. Currently, you can edit Actual Events, allowing us to enter Rostered leave eliminates the need to move between screens for what should be a simple data entry.
3 votes -
Blackout days for Leave Calendars
We would love the option to have "Blackout days" or days that specialists are unable to request time off knowing that we will treat the day as a holiday.
1 vote -
Reinstate shift after leave is removed from roster
In the current implementation, when a leave request is cancelled, the leave task is removed from the roster without restoring the tasks that were there before the leave was cancelled. This results in the person not being scheduled at all for that day.
Cancelling a leave request should result in restoring the tasks to whatever they were before the leave was added, or to what they would be if the roster was generated (in case the leave already existed at the time of the oyster generation).
17 votesThe MVP of this feature has been released. In this first iteration, we have focused on reinstating shifts when a shift existed on the roster prior to the leave request. Next, we will be focusing on a) improving notifications within the product when a shift is reinstated after leave is cancelled, and b) generating a shift when leave is cancelled and a shift did not exist on the roster prior to the leave request.
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Ability to import or manually update agent Leave allocations (ie. Annual Leave)
For clients with no HR connector
4 votes -
Working filters for exporting to CSV files
When Leave Request Search is filtered, allow filtered data to be exported to CSV rather than entire report.
Frustrating taking the time to run and search only to have to filter again once exported.
Actually, it would be good for every filtered option in Playvox.2 votesWe will review this item and assess the effort involved.
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Leave Request | Change the Leave Type When in Submitted or Approved Status
Ability to change the leave type as agent or admin when in submitted or approved status. Currently can change to full day or partial, but we would like to see the leave type as editable too.
3 votesRequires more general discovery around "Modifying approved leave"
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Configure Company Start of Year
create a feature that allows for start of year to be configured for leave balance reporting, etc. to fiscal year vs. calendar
1 vote -
Allows Rolling Periods for Leave Calendar Thresholds
We would love for the Leave Calendar to update thresholds based on rolling windows. For example, I would like to have the threshold set as "1" for every day in a rolling 60-day period, but 0 for anything outside of that.
1 vote -
7 votes
This is currently planned for late this year.
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Enable more filter options for leave pages
Enabling filtering, sorting and grouping of leave data by configurable criteria; currently
grouping is done by leave calendars and filtering by leave type.2 votesNeed to know more. What filter options are sought after?
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5 votes
We will look to start discovery for this item once higher priority items are completed.
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5 votes
We will look to start discovery for this item once we have completed the prerequisite work for reinstating shift.
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4 votes
We are finishing up discovery for this item and will be tackling this next.
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Ability to un-cancel leave requests (if accidentally canceled)
If the submitter/approver accidentally cancels a leave request, it would be great if they had the ability to un-cancel the request, rather than the person having to re-submit their time off request
3 votes -
Leave Request | Ability to approve leaves in bulk
Having the ability to approve/cancel leaves in bulk will allow clients of larger size to gain efficiency in this area.
2 votesWe need to understand how this would look, feel and work. More discovery and then design work is required.
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3 votes
This may be included in an upcoming "Leave Summary" initiative where we will look to revamp the Leave Summary page.
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Calendar: Ability to set a threshold for a time period not a full day
for clients with an AM and PM shift. Would mirror what is available now in the leave request screen
3 votes -
3 votes
This will be addressed when we tackle "Flexible Thresholds", which is our next feature up for development.
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Give Leave approval feedback to agents
Provide feedback to the agents if a leave request is likely to be approved, based on the threshold.
1 vote -
2 votes
Will be tackled alongside Leave Threshold work.
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