59 results found
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Add 'Total Replies' from the User Performance Metrics report
to the available options for team metric selections in the Admin>Teams>Metrics page
1 vote -
1 vote
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Metrics permission
Separate permission for each Analysis Reporting view.
There's currently a permission to "View Reports (All) Screen" - this is creating a few issues for customers as they need to limit certain information their BPOs can see.
1 voteThis request was implemented in 2021.
All reports under Analysis have an individual permission associated with them.
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1 vote
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1 vote
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Events: Schedule Future Events
During event creation process allow users to create events for an upcoming time / roster
1 vote -
Add a 'Save Settings' feature to profiles
Add a 'Save Settings' feature to profiles so users don't lose their saved favourites on reports when they have to clear cache.
1 voteWe added Views to Playvox WFM in 2021 to resolve the issue where users sometimes lost their favourites on reports due to cache clearing. They can now save filters on any page to a View, which will persist through cache clears.
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Workstream - Ability to clone another workstream
This option would save me a considerable amount of time, and would allow them to adjust KPIs and other information easily.
1 vote -
Available License Count & Purchased License Count
It's hard to keep on top of available seats / licenses within the product. Is it possible to add this information (and other billing information) into Organisation Details?
1 vote -
Notifications: Roster publish when agents receive an email
When rosters are published, can we remove click here link to click into the site? Also, can we make it possible to update contact info at the bottom to potentially allow the me to add the business' email address, such as a workforce email, rather than Playvox's?
1 voteThis item has been completed and the Uservoice story has been delievered
Notification email for published rosters has been updated
Thank you for your contribution to making Playvox an even better experience.
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1 vote
This item has been completed and the Uservoice story has been delievered
Enable Restrictions Section has been added to Opt-In Hours to allow policy's to be restricted to hours a week or percetange of contract
Thank you for your contribution to making Playvox an even better experience.
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1 vote
Closed. An agent can see submitted leave on the calendar under My-Leave.
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Events: Provide Ability for Planners to Add Comments To Events
Generated events comments contain information that is not relevant. Remove invalid comment generation and provide a field for custom comments
1 voteThis item has been completed and the Uservoice story has been delievered
We have removed the system generated comments and provided Comment / Description field on user events for custom commenting.
Thank you for your contribution to making Playvox an even better experience.
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1 vote
This item has been completed and the Uservoice story has been delievered
Search is enabled
Thank you for your contribution to making Playvox an even better experience.
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1 vote
This was included in our last release.
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