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Settings and activity

27 results found

  1. Add Parent Group filtering options

    1 vote

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    0 comments  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  2. Agent Schedule Views

    1 vote

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    Acknowleged  ·  1 comment  ·  Workforce Management » Others  ·  Admin →
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    Trish Lau shared this idea  · 

  3. Interactive Dashboard Options

    3 votes

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    Acknowleged  ·  5 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Trish Lau supported this idea  · 
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    Trish Lau commented  · 

    Change verbiage in Activity Stream > Leave Tab to Reflect "Updated" vs. "Approved". Instanced like NC/NS or Absent are reflecting approved on the agent's dashboard and it can conflict with HR policies.

  4. Who's Away Section on Dashboard

    6 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Trish Lau shared this idea  · 

  5. Enable shift swap for a task

    15 votes

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    Under Review  ·  4 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Trish Lau commented  · 

    Allow agents to conduct partial day shift swaps with their peers.

    Trish Lau supported this idea  · 

  6. Allow agents to update their preferences

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Trish Lau shared this idea  · 

  7. Forecast Phones/Chat Workload Based on Historical w/ Fixed Minimum Requirement

    11 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Trish Lau shared this idea  · 
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