Settings and activity

43 results found

1. Capacity Planner - Ability to Filter by Different Periods of Time

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   0 comments  ·  Workforce Management » Planner  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for raising this concept to the WFM team. 

   The Product Owner will review and update accordingly

   Greg Best shared this idea  ·  May 15, 2023

2. Historical Pattern Summary - Variance Change the Calculation

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   0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Greg Best shared this idea  ·  Apr 25, 2023

3. WFM Mobile App - For Leave and Schedule Requests

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   2 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Greg Best shared this idea  ·  Mar 24, 2023

4. Realtime Performance Summary - Gladly Connector Link to ID

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   0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Greg Best shared this idea  ·  Mar 24, 2023

5. Stella Connect Integration - Feature Request Add Additional Question Field

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   Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Mar 24, 2023

6. Roster Configuration - Agent search

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   Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Mar 24, 2023

7. New Shift Template - Make It Obvious Need to Add to the Roster Configuration

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   Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Mar 10, 2023

8. Reinstate shift after leave is removed from roster

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   Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Greg Best supported this idea  ·  Mar 9, 2023

9. Bulk User Imports

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   Acknowleged  ·  1 comment  ·  Workforce Management » Others  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Feb 2, 2023

10. Historical Patterns Summary | Ability to Export Intraday AFAHT Data

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    0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    Greg Best shared this idea  ·  Jan 19, 2023

11. Leave Request | Change the Leave Type When in Submitted or Approved Status

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    1 comment  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

    Requires more general discovery around "Modifying approved leave"

    Greg Best shared this idea  ·  Jan 5, 2023

12. Schedule Request

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    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Dec 21, 2022

13. Manage Roster Coverage Table Ability to Filter Out '0' Value

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Dec 13, 2022

14. Realtime Performance Summary - Add 'Variance to Forecast' Metric to Channel and Workstream

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Nov 21, 2022

15. Forecast-->Manage Forecast

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    0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    Greg Best shared this idea  ·  Nov 21, 2022

16. Workstream Grouping to make filtering in reports easier.

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    Planned  ·  0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Nov 21, 2022

17. Leader Dashboard - Ability to select certain time off types to view who is away

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    0 comments  ·  Workforce Management » Dashboard  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    Greg Best shared this idea  ·  Nov 21, 2022

18. Leave Reporting

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Nov 9, 2022

19. Email Notification Roster Publish - More Detail Needed

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    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Oct 31, 2022

20. Manage Roster | Adding Tasks - Have a checkbox to make comments visible to agents

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Oct 7, 2022