Settings and activity

35 results found

1. Bulk User Imports

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   Acknowleged  ·  1 comment  ·  Workforce Management » Others  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Feb 2, 2023

2. Historical Patterns Summary | Ability to Export Intraday AFAHT Data

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   0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Greg Best shared this idea  ·  Jan 19, 2023

3. Leave Request | Change the Leave Type When in Submitted or Approved Status

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   1 comment  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

   Requires more general discovery around "Modifying approved leave"

   Greg Best shared this idea  ·  Jan 5, 2023

4. Schedule Request

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   Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Dec 21, 2022

5. Manage Roster Coverage Table Ability to Filter Out '0' Value

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   Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Dec 13, 2022

6. Realtime Performance Summary - Add 'Variance to Forecast' Metric to Channel and Workstream

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Nov 21, 2022

7. Forecast-->Manage Forecast

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   0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Greg Best shared this idea  ·  Nov 21, 2022

8. Workstream Grouping to make filtering in reports easier.

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   Planned  ·  0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Greg Best shared this idea  ·  Nov 21, 2022

9. Leader Dashboard - Ability to select certain time off types to view who is away

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   0 comments  ·  Workforce Management » Dashboard  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Greg Best shared this idea  ·  Nov 21, 2022

10. Leave Reporting

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Nov 9, 2022

11. Email Notification Roster Publish - More Detail Needed

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    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Oct 31, 2022

12. Manage Roster | Adding Tasks - Have a checkbox to make comments visible to agents

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Oct 7, 2022

13. Add bulk actions to User Management such as bulk adding & removing tags / templates to Users

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    Acknowleged  ·  4 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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    Greg Best supported this idea  ·  Sep 7, 2022
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    Greg Best commented  ·  Sep 7, 2022  ·  Edit…  ·  Delete…

    Adding a client of mine to this idea as well!

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14. Leave Request | Ability to approve leaves in bulk

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    0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

    We need to understand how this would look, feel and work.  More discovery and then design work is required.

    Greg Best shared this idea  ·  Aug 23, 2022

15. Publish Roster | Ability to type PUBLISH to notify it is the first publish

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Greg Best shared this idea  ·  Aug 18, 2022