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40 results found

  1. Realtime Performance Summary - Gladly Connector Link to ID

    2 votes

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    0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Greg Best shared this idea  · 

  2. Stella Connect Integration - Feature Request Add Additional Question Field

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Connectors  ·  Admin →
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    Greg Best shared this idea  · 

  3. Roster Configuration - Agent search

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  4. New Shift Template - Make It Obvious Need to Add to the Roster Configuration

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  5. Reinstate shift after leave is removed from roster

    25 votes

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    Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Greg Best supported this idea  · 

  6. Bulk User Imports

    1 vote

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    Acknowleged  ·  1 comment  ·  Workforce Management » Others  ·  Admin →
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    Greg Best shared this idea  · 

  7. Historical Patterns Summary | Ability to Export Intraday AFAHT Data

    3 votes

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Greg Best shared this idea  · 

  8. Leave Request | Change the Leave Type When in Submitted or Approved Status

    6 votes

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    1 comment  ·  Workforce Management » Leave Management  ·  Admin →
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    Greg Best shared this idea  · 

  9. Schedule Request

    3 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  10. Manage Roster Coverage Table Ability to Filter Out '0' Value

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  11. Realtime Performance Summary - Add 'Variance to Forecast' Metric to Channel and Workstream

    5 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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    Greg Best shared this idea  · 

  12. Forecast-->Manage Forecast

    1 vote

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    0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Greg Best shared this idea  · 

  13. Workstream Grouping to make filtering in reports easier.

    2 votes

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    Planned  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Greg Best shared this idea  · 

  14. Leader Dashboard - Ability to select certain time off types to view who is away

    3 votes

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    0 comments  ·  Workforce Management » Dashboard  ·  Admin →
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    Greg Best shared this idea  · 

  15. Leave Reporting

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Admin →
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    Greg Best shared this idea  · 

  16. Email Notification Roster Publish - More Detail Needed

    3 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  17. Manage Roster | Adding Tasks - Have a checkbox to make comments visible to agents

    3 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 

  18. Add bulk actions to User Management such as bulk adding & removing tags / templates to Users

    9 votes

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    Acknowleged  ·  4 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Greg Best supported this idea  · 
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    Greg Best commented  · 

    Adding a client of mine to this idea as well!

  19. Leave Request | Ability to approve leaves in bulk

    2 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Greg Best shared this idea  · 

  20. Publish Roster | Ability to type PUBLISH to notify it is the first publish

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Greg Best shared this idea  · 
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