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9 results found

  1. WFM Playvox/Agyletime in Brazilian Portuguese

    3 votes

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Maria Luisa Venceslau shared this idea  · 

  2. Forecast Phones/Chat Workload Based on Historical w/ Fixed Minimum Requirement

    9 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Maria Luisa Venceslau supported this idea  · 

  3. Add Email Column Option to User Performance Metrics

    3 votes

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    2 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Planned  ·  AdminAnonymous (Admin, Playvox) responded

    Hi,


    Thank you for raising this enhancement with us. 


    I'm excited to let you know that we have planned to deliver this particular request with our upcoming redesign of User Performance Metrics.


    In the redesign, details such as a user's email, location, business roles and tags will be visible and filterable within the table.


    The redesign is target for release in late Q2 - early Q3,

    Maria Luisa Venceslau supported this idea  · 

  4. Clone a calendar Configuration

    1 vote

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    0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Maria Luisa Venceslau supported this idea  · 

  5. Skipped Interactions | Ticket ID with Agent who skipped.

    2 votes

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    1 comment  ·  Workforce Management » Reporting  ·  Admin →
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    Maria Luisa Venceslau supported this idea  · 

  6. Capacity Planner - Ability to export all monthly details data at once

    4 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Planner  ·  Admin →
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    Maria Luisa Venceslau supported this idea  · 

  7. Enable shift swap for a task

    12 votes

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    Prioritized  ·  2 comments  ·  Workforce Management » Scheduling  ·  Admin →
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    Maria Luisa Venceslau supported this idea  · 

  8. Create System Event Log Capturing all system updates

    6 votes

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    Started  ·  2 comments  ·  Workforce Management » System Configuration  ·  Admin →
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    Maria Luisa Venceslau supported this idea  · 

  9. Possibility of Customizable Metrics in User Performance Metrics

    9 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Metrics  ·  Admin →
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    Maria Luisa Venceslau supported this idea  ·