Settings and activity

34 results found

1. Temporary User Profiles for Testing

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   0 comments  ·  Workforce Management » System Configuration  ·  Delete…  ·  Admin →
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   Kelysha Moura supported this idea  ·  Apr 24, 2024

2. Shift Swap Agent Offer Visibility

   3 votes

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   1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for taking the time to bring this feature request to Playvox. 

   
   

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. 

   Updates will be provided as the feature progresses. 

   
   

   Regards, 

   The Playvox Team

   Kelysha Moura supported this idea  ·  Mar 21, 2024

3. Add Historical Search for Shift Swap Requests

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   Prioritized  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Kelysha Moura supported this idea  ·  Mar 21, 2024

4. Enable shift swap for a task

   14 votes

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   Under Review  ·  4 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Kelysha Moura supported this idea  ·  Mar 21, 2024

5. Shift Swap management table

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   Acknowleged  ·  0 comments  ·  Workforce Management  ·  Delete…  ·  Admin →
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   Kelysha Moura supported this idea  ·  Mar 21, 2024

6. Approved shift swap details

   5 votes

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   Started  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Kelysha Moura supported this idea  ·  Mar 21, 2024

7. Forecast Phones/Chat Workload Based on Historical w/ Fixed Minimum Requirement

   10 votes

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   Under Review  ·  0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   Kelysha Moura supported this idea  ·  Mar 13, 2024

8. Capacity Planner - Ability to Filter by Different Periods of Time

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   0 comments  ·  Workforce Management » Planner  ·  Delete…  ·  Admin →
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   Acknowleged  ·  Anonymous responded

   Thank you for raising this concept to the WFM team. 

   The Product Owner will review and update accordingly

   Kelysha Moura supported this idea  ·  Mar 13, 2024

9. Work Summary - Ability to add/edit rostered tasks from this screen

   15 votes

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   Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Kelysha Moura supported this idea  ·  Mar 13, 2024

10. Tabular Work Summary

    2 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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    Kelysha Moura supported this idea  ·  Mar 13, 2024

11. Adherence or Conformance by Channel/Workstream

    1 vote

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    Acknowleged  ·  0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Kelysha Moura shared this idea  ·  Mar 13, 2024

12. Duration based adherence for tasks

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Kelysha Moura supported this idea  ·  Mar 13, 2024

13. Bulk edit of Exception to Adherence

    9 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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    Kelysha Moura supported this idea  ·  Mar 13, 2024

14. Add a change log / audit trail to track who adds / deletes adherence exceptions in Work Summary

    3 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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    Kelysha Moura supported this idea  ·  Mar 13, 2024

15. Roster Configuration: Ability to view an audit of changes made

    4 votes

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    Planned  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Kelysha Moura supported this idea  ·  Mar 13, 2024

16. Flag evaluations for behaviors

    4 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Connectors  ·  Delete…  ·  Admin →
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    Kelysha Moura supported this idea  ·  Mar 13, 2024

17. Events: Detailed View/dashboard for all events and ability to export data

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    0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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    Acknowleged  ·  Anonymous responded

    Thank you for raising this concept to the WFM team. 

    The Product Owner will review and update accordingly

    Kelysha Moura shared this idea  ·  Mar 13, 2024

18. Manage Roster - Coverage Table add the ability to select view of 15, 30, or 60 minute intervals

    2 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Kelysha Moura supported this idea  ·  Mar 13, 2024

19. Shrink percentage by interval in Master Roster. (Connected to over under)

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    Acknowleged  ·  0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Kelysha Moura supported this idea  ·  Mar 13, 2024

20. New area for visibility to view/edit/compare shrinkage at a 15/30 minute interval

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    0 comments  ·  Workforce Management » Metrics  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    
    

    Kelysha Moura supported this idea  ·  Mar 13, 2024