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Settings and activity

14 results found

  1. Combine both SMA and seasonal forecasting into one

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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  2. Bulk edit of Exception to Adherence

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Admin →
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  3. Create Custom Reports to be Sent out via Email on a Desired Schedule

    9 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Reporting  ·  Admin →
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  4. Work Summary - Ability to add/edit rostered tasks from this screen

    14 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » Real Time  ·  Admin →
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  5. Ability for administrator to log in as / impersonate an agent

    18 votes

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    Prioritized  ·  0 comments  ·  Workforce Management » System Configuration  ·  Admin →
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  6. Add an Undo button to the manage roster page

    19 votes

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    Planned  ·  1 comment  ·  Workforce Management » Scheduling  ·  Admin →
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  7. Reinstate shift after leave is removed from roster

    21 votes

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    Planned  ·  0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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  8. Leave Management Limits

    7 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Thank you for submitting/voting on the idea for Leave management limits. We've acknowledged the suggestion and will consider it in future updates.

    Your input helps shape our product, and we truly appreciate your support!

    Best regards

    Prix supported this idea  · 

  9. Edit leave request already approved

    7 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Admin →
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    Acknowleged  ·  AdminFabEis (Designer, Playvox) responded

    Hello,

    Thank you for sharing your idea to Edit approved leave requests on UserVoice! We truly value your input, and our team will review it as we plan future updates. While we can’t immediately implement every suggestion, your feedback helps us shape the product.

    In the meantime, feel free to keep voting on other ideas you’d like to see implemented. Your voice matters!

    Thanks for being part of our community!


    Kind regards,

    Fab Eisenmann

    Prix supported this idea  · 

  10. Forecast Phones/Chat Workload Based on Historical w/ Fixed Minimum Requirement

    10 votes

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    Under Review  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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  11. Salesforce Scheduler

    1 vote

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    0 comments  ·  Integrations » New  ·  Admin →
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  12. Salesforce Service Cloud Messaging

    2 votes

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    Acknowleged  ·  0 comments  ·  Integrations » New  ·  Admin →
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  13. Allow Import of Salesforce Custom Objects to Playvox

    2 votes

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    Under Review  ·  0 comments  ·  Integrations » Custom  ·  Admin →
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  14. Call Back Functionality Reporting

    2 votes

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    Acknowleged  ·  0 comments  ·  Integrations » New  ·  Admin →
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