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5 results found

  1. It would be great to be able to have more than 10 direct messaging displayed

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hello!

    Thank you for sharing your valuable ideas with us!  We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  2. Automated Workflow for specific teams

    We would like to have the option to implement an automated workflow for specific teams rather than scorecards. We are looking to assign karma points automatically if certain criteria are met but not every team from our organization uses the Karma Store as their reward program.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    Thank you for sharing your valuable ideas with us!

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Stay engaged and encourage others to vote for your idea. Your active participation makes a difference!

    Thanks for being a valuable part of our community.

    Karina from Product

  3. Central To Do List

    Would be great to have a spot for users to see across the different products what they had pending and needing to look at. For leads, something that showed their assigned disputes, upcoming coachings, recent evals for their teams, and any learnings they have assigned, unread notifications, etc. For agents, upcoming coachings, recent evals, currently assigned learnings, pending disputes, unread notifications, etc. It can be extremely challenging to manage the different items requiring attention across multiple products within Playvox,

    4 votes

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    Acknowleged  ·  1 comment  ·  Other  ·  Admin →
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  4. Make saving/updating UX consistent

    The saving/updating behavior is inconsistent across the platform. Some edits are saved automatically (ex. Scorecards) but some require me to click "Save" to make the changes (ex. Teams).

    For filters, some places require us to click "Done" whereas in other places is not required.

    2 votes

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    Acknowleged  ·  0 comments  ·  Other  ·  Admin →
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  5. Ability to distinguish users with same name

    We have many users who share the same name but they cannot be distinguished throughout the platform. There should be a way to also view their usernames so we can select the appropriate users.

    I attached a list of users who share the same name on our platform.

    1 vote

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