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  1. We should be able to see more than 100 notifications. I think this is especially crucial at this time that we are coming back from holidays. I got back after a week and I had 224 notifications waiting for me, and it was sad to know that 124 of those were lost and without a way to recover them.

    1 vote

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    0 comments  ·  Notifications  ·  Admin →
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  2. If an automated workload is created to notify agents who have failed a particular section in their evaluations, it currently sends a generic default message to the agent. As a result, it becomes impossible to determine for which evaluation the notification was sent. This issue becomes more pronounced when an agent has multiple evaluations because the notification does not provide specific links or information regarding the relevant evaluation.

    To address this problem, it would be beneficial to enhance the notification by including the evaluation interaction ID. This addition would enable users to click on the notification and be directed straight…

    1 vote

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    0 comments  ·  Notifications  ·  Admin →
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  3. Now it is not convient working with notifications. I cannot open them in a new tab, not filter, or track which one I checked which not.

    On 100 agents it is difficult to track all list of notifications.

    When I open it in a new tab I see this: https://flmst.net/s/nXadcZed8gE6GW9/preview

    6 votes

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  4. Getting emails after every eval is completed is disruptive and distracting to agent workflows. We should be able to adjust notification settings for individual users and teams so they can receive daily, weekly, quarterly, etc. summaries of performance, high and low scores (with dates), and links to review evals in one message instead of potentially dozens per week. Current capability is limited to org-wide notification settings.

    2 votes

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    Acknowleged  ·  1 comment  ·  Notifications  ·  Admin →
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  5. The notification bar is insufficient for informing Analysts that a review has been completed. There are so many notifications that many of our analysts had no idea that they were receiving reviews.
    An option to send emails, making it function the same as an analyst completing the marking of a specialist's ticket, would ensure they were aware of the marking they are receiving.

    1 vote

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    0 comments  ·  Notifications  ·  Admin →
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  6. Ao acessar a página de Notificações, caso você tenha muitas, precisa abrir uma por uma, sempre precisando retornar para a página principal de Notificações.

    Se for possível utilizar a opção de abrir em uma nova guia (ou Ctrl+clique no link), você pode abrir todas as notificações de uma única vez e após isso, ir acessando as demais guias, tornando a produtividade muito melhor.

    1 vote

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  7. Announcements are not managed by the notification permissions, therefore they can't be disabled as of now.
    Every user that is part of the BPO site can not disable notifications, thus receives the emails once any announcement is created, this creates spam as the BPO is re-sharing our provided information to the agents through playvox

    1 vote

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    Acknowleged  ·  1 comment  ·  Notifications  ·  Admin →
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