Custom report - Number of records
Can we add the number of evaluations/audits/records that have been completed per agent on the Quality Score by section for the Custom Reports? We believe it would be really helpful to see not only their QA average score, but the number of times every agent was evaluated during a certain period of time.
2
votes
Javier Ernesto Garciaa Vasquez
shared this idea
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Javier Ernesto Garciaa Vasquez
commented
This is the section under Custom Reports:
