To improve time tracking with the "Save Draft" function for Evaluations
When an evaluator is in the process of evaluating an interaction but needs to pause for another urgent task, the evaluator can select 'Save Draft', however, there is no explicit or clear sign that the time has been paused when they click this option. What could be good is to add a banner of some kind stating time has been paused or how much time has been spent on it so far or when the evaluator selects this option, the page could redirect them to all their evaluations and they can look up their drafts under the 'Drafts' filter. This will give evaluators some peace of mind that their work is saved and the total time has been paused so that their managers are able to get an accurate representation of how long they are actually spending on evaluations rather than risking a misclick after selecting 'Save Draft' and having the time continue to track without their knowledge.
Zondré Whiteley
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