Playvox currently offers various ways to collect feedback—such as “Points”-based questions but it does not allow certain feedback items to automatically deduct weighted points from the final score. . This feature would enhance the accuracy and actionability of quality reports by reflecting the relative impact of each type of incident

We recommend incorporating weighted feedback options within each question:

This allows each feedback option to be assigned a negative weight (for example, –1, –2, –5).

Automatically subtracts that value from the total points awarded on each question