When using reports and dashboards such as the Schedule Summary, all shrinkage should be included as per time zone selected.

Currently, if we select UK time zone, it only displays shrinkage recorded for agents who shifts are scheduled to start on or after UK Midnight, which is a lot lower than the actual shrinkage that occurs.

We have a number of NZ and AU agents who start before UK Midnight, who then have shrinkage tasks in their actuals recorded past UK Midnight but these are omitted from the reporting.

As a global team, we try to report on a rolling shrinkage figure across the 24 hours, however this means we can not do this accurately.