20 results found
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Add schedule for single agent to roster
Sometimes agents are wrongly not included in schedules (incorrect config, wrongly added end date) and so schedules need to be added back for them after rosters have been published. With hundreds of agents, this process can be very time consuming. The only way for automated schedules to be created for them would be to regenerate the roster, which would mess up schedules and data for all of the other agents.
It would be hugely useful to be able to select agent(s) and click a button that auto-generates schedules onto an existing roster for the selected users. This would solve a…
4 votesThis item has been completed and the Uservoice story has been delievered
The ability to add new agents to a roster has been added to the roster listing page. From here you may select a roster and 'Add New Agents to Roster'
Further details can be found in the following help article
Thank you for your contribution to making Playvox an even better experience.
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Opt In Hours- Agent ability to cancel slot within a certain amount of time
If agents select the wrong slot, give them the ability to cancel for a certain amount of time. We would want the ability to allow cancellation but then stop them from being able to edit at a certain time.
1 voteThis item has been completed and the Uservoice story has been delievered
Released within the March 2024 release. Policies can now be enabled to allow cancelling of accepted hours within allocated timeframes
Thank you for your contribution to making Playvox an even better experience.
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Cap Additional Hours by user by day or week
Add functionality to restrict Additional Hours to cap the user on total rostered hours each day. For instance, if the agent has an 8 hour shift already and WFM posts OT allowing for up to 8 hour max (max of 8 intended for users who don't already have a shift for the day) to limit the user to only picking up 4 hours so they get capped at 12 total hours per day.
6 votesThis item has been completed and the Uservoice story has been delievered
Please find the feature under Opt-In Hours -> Enable Limits
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Events: Improve Roster Configuration Event Priorities
Managing event priorities on the Roster Configuration screen can be difficult if you have multiple events. Needing to use the arrows to click an event every single time the priority needs to be adjusted.
Implement a better system via drop and drag or listing view ordering system.
3 votesThis item has been completed and the Uservoice story has been delievered
Event Priorities can now be managed by editing the value directly in the new event management table on roster configuration.
Thank you for your contribution to making Playvox an even better experience.
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5 votes
This item has been completed and the Uservoice story has been delievered
You may now review the original shift placed by the roster generation within the shift history once a change as been made to a shift.
Thank you for your contribution to making Playvox an even better experience.
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4 votes
This item has been completed and the Uservoice story has been delievered
Policies now contain advanced settings -> Set policy as a recurring template. This will cause the selected policy to be included on all future roster generations until disabled.
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1 vote
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1 vote
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1 vote
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1 vote
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Events: Schedule Future Events
During event creation process allow users to create events for an upcoming time / roster
1 vote -
Notifications: Roster publish when agents receive an email
When rosters are published, can we remove click here link to click into the site? Also, can we make it possible to update contact info at the bottom to potentially allow the me to add the business' email address, such as a workforce email, rather than Playvox's?
1 voteThis item has been completed and the Uservoice story has been delievered
Notification email for published rosters has been updated
Thank you for your contribution to making Playvox an even better experience.
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1 vote
This item has been completed and the Uservoice story has been delievered
Enable Restrictions Section has been added to Opt-In Hours to allow policy's to be restricted to hours a week or percetange of contract
Thank you for your contribution to making Playvox an even better experience.
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Events: Provide Ability for Planners to Add Comments To Events
Generated events comments contain information that is not relevant. Remove invalid comment generation and provide a field for custom comments
1 voteThis item has been completed and the Uservoice story has been delievered
We have removed the system generated comments and provided Comment / Description field on user events for custom commenting.
Thank you for your contribution to making Playvox an even better experience.
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1 vote
This item has been completed and the Uservoice story has been delievered
Search is enabled
Thank you for your contribution to making Playvox an even better experience.
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1 vote
This item has been completed and the Uservoice story has been delievered
Base level functionaility of Opt-In Hours
Thank you for your contribution to making Playvox an even better experience.
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1 vote
This item has been completed and the Uservoice story has been delievered
Within a policy you will now find an Advance Setting section that will allow you to control Agent Restrictions.
Thank you for your contribution to making Playvox an even better experience.
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Optimisation: To be updated to include allocating shifts to any agents without shifts
Add new agents into the roster and apply shifts to them.
1 voteNew option from Roster Listing Table to allow new agents to be included.
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1 vote
This item has been completed and the Uservoice story has been delievered
Within the roster configuration screen, expand the Roster-Automation section on the left hand pannel.
This will allow you to choose how many rosters ahead you would like to be, and which day we should generate these rosters for you.
Thank you for your contribution to making Playvox an even better experience.
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Roster Configuration - Ability to clone a workplan in any roster configuration
Should also include the ability to clone a whole Roster Configuration
1 vote
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