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Improvements to our WFM product

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10 results found

  1. Allow flexibility in submitting Partial PTO outside of timeoff configs if a schedule has not been generated.

    Currently, If agent has a regular shift scheduled/roster has been generated, because the agent's shift is created according to availabilities which are usually longer than timeoff config (to account for lunch breaks), PTO can be applied over the shift, surpassing the usual end time dictated by timeoff configs.

    The issue is - If agent does not have any regular shifts scheduled/roster has not been generated, the leave shift can only be created within the bounds of the times specified in the agents timeoff configs.

    Any agents who do not have a regular shift scheduled for the day, but take partial…

    3 votes

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    0 comments  ·  Leave Management  ·  Admin →
    Completed  ·  AdminFabEis (Designer, Playvox) responded

    Hello,

    We are pleased to share that this request has been released.

    Thanks for your suggestion and continuous partnership.

    Kind regards,

    Fab


  2. Time Off Minimum Limit

    Currently, 30 minutes is the minimum limit for PTO requests that Playvox can approve. With the Workday integration, we need to be able to submit a for the time needed so our people can get paid properly. If it would be possible to remove the limit so our reporting and their time cards can be accurate

    2 votes

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    Completed  ·  0 comments  ·  Leave Management  ·  Admin →

  3. Publish approved leave requests to external (google calendar)

    When leave requests are approved, allow them to be published to an external google calendar, so that non-Playvox users can view who is on leave

    3 votes

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    2 comments  ·  Leave Management  ·  Admin →

  4. Calendar Updates: Moving Leave from one cal to another when a Advocate moves roles/Cal.

    3 votes

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    0 comments  ·  Leave Management  ·  Admin →

  5. Link to leave request directly from Slack notification

    Our team leads have said that it would be very helpful if, when their team members' leave request notification(s) comes through on Slack, they were able to click on it and be linked directly to the request in Playvox. Currently, once they receive the notification, they have to log into Playvox separately, find the request, then approve it.

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →

  6. leave Admin management - Prevent users to click multiple times in cancel and edit

    1 vote

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    Completed  ·  0 comments  ·  Leave Management  ·  Admin →

  7. Show submitted leave requests in leave calendar (include filter)

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →

  8. Allow Leave thresholds to be applied using the Event logic e.g. can be set for every Monday or for the last Friday of each month

    1 vote

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    Completed  ·  0 comments  ·  Leave Management  ·  Admin →

  9. My leave - Ability to submit multiple leaves in one request

    1 vote

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    Completed  ·  0 comments  ·  Leave Management  ·  Admin →

  10. Leave Request - allow time off request at 30 minutes, less than an hour

    1 vote

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    Completed  ·  0 comments  ·  Leave Management  ·  Admin →
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