8 results found
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Please help fix column formatting on data tables
The table view for dashboards displays the first column of data immediately adjacent to the second column, making it very hard to read the numbers
1 voteThis was released recently, and hopefully now makes this data easier to work with.
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1 vote
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1 vote
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Metrics permission
Separate permission for each Analysis Reporting view.
There's currently a permission to "View Reports (All) Screen" - this is creating a few issues for customers as they need to limit certain information their BPOs can see.
1 voteThis request was implemented in 2021.
All reports under Analysis have an individual permission associated with them.
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1 vote
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Add metrics to Workstream Analysis that track workstreams updated over the selected time period.
At the moment the Workstream Analysis report only seems to track workstreams that were created, answered and solved for the first time. This makes it difficult to understand the efforts put into updating workstreams when the update does not fall into one of those categories.
Can you please add some additional metrics to track the number of workstreams updated, the total handle time and average total handle time of those updates for the selected time period?
0 votes -
Flag users who don't log into their shift as Out of Adherence
Playvox WFM doesn't currently flag users who never log into a shift as out of adherence (as it's supposed to be an unplanned absense).
It would be nice to have the option to flag users who don't login as either out of adherence or have an associated unplanned leave type so it's easy for managers to identify and follow up on in reporting.
0 votesThis UserVoice item has been implemented. The system will automatically mark agents as out of adherence if they do not register any agent presence (task) within 30 minutes of their rostered shift starting.
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Report on the Offered vs. Taken additional hours published on a roster
Feature request for a report that shows how many additional hours have been offered vs. how many have been taken over a date range (and roster).
The only place you can get this information at the moment is in the Add. Hours tab on Manage Roster.
0 votesThis item has been completed and the Uservoice story has been delievered
This report is now available under the Schedule Task Analysis report.
For additional information, please refer to the following help article
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