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Settings and activity

58 results found

  1. Advanced Dispute Reporting

    9 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  2. Ability to coach within Playvox for analysts

    2 votes

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    Mercedes Bickerstaff shared this idea  · 

  3. Analyst ability to adjust interaction setup based on particular preferences

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Interactions  ·  Admin →
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    Mercedes Bickerstaff shared this idea  · 

  4. Track Deleted Audits

    3 votes

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  5. Updating the "created by" assignment or edit access for current workloads for other admins to be able to edit

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Mercedes Bickerstaff shared this idea  · 

  6. Large Team Workload Automations

    6 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  7. See the drafted version of the evaluation they started earlier on the actual workload

    5 votes

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    Mercedes Bickerstaff supported this idea  · 

  8. evaluate the analyst workload reassignment

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Admin →
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    Mercedes Bickerstaff shared this idea  · 

  9. Evaluation Preview

    8 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  10. Dispute add time frame for arbitrator to review

    13 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  11. Ability to set a fixed number in a workload to analyst's distribution.

    13 votes

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    Under Review  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  12. Populate links within email/customer interaction when reviewing evaluations

    6 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Admin →
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    Mercedes Bickerstaff shared this idea  · 

  13. Do not load any filters after opening "Interactions" tab

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Interactions  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  14. Draft announcements + ability to target/schedule send out dates in advance

    3 votes

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    Acknowleged  ·  0 comments  ·  Community » Settings  ·  Admin →
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    Mercedes Bickerstaff shared this idea  · 

  15. Disputes be dated from the date they were submitted and not the original evaluation date

    8 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Admin →
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    Mercedes Bickerstaff shared this idea  · 

  16. When a dispute is submitted an email should be sent to the supervisor/team leader or others that have permissions.

    18 votes

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    Acknowleged  ·  4 comments  ·  Quality » Disputes  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  17. Disputes report

    8 votes

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    Under Review  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Mercedes Bickerstaff supported this idea  · 

  18. Option of replacing completed evaluations with Expert feedback/score after calibrations

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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    Mercedes Bickerstaff shared this idea  · 

  19. Active Users for Signed Evaluations

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
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  20. Sending notifications about expiring calibrations via Email

    5 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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