Settings and activity

39 results found

1. A report to list all agents that have NOT be evaluated within a given time frame

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Jul 11, 2022

2. Evaluations increase or decrease based on QA score

   10 votes

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Deniece Burton supported this idea  ·  Jul 11, 2022

3. Dashboard with overtall data of agents

   5 votes

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Deniece Burton supported this idea  ·  Jul 11, 2022

4. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

   6 votes

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   Under Review  ·  6 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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   Deniece Burton supported this idea  ·  Jul 11, 2022

5. Track evaluated and skipped agents

   14 votes

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   Acknowleged  ·  2 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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   Deniece Burton supported this idea  ·  Jul 11, 2022

6. Tracking when accounts were deactivated

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   Acknowleged  ·  0 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Jun 29, 2022

7. Add the ability to approve or remove the ability to skip interactions in WL

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Deniece Burton supported this idea  ·  Jun 29, 2022

8. Mandatory Dispute Categories

   3 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Deniece Burton commented  ·  May 23, 2022  ·  Edit…  ·  Delete…

   This would be very helpful to us, as out reporting is reliant on the categories and if one is not assigned it devalues to reporting we can build.

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   Deniece Burton supported this idea  ·  May 23, 2022

9. Dispute add time frame for arbitrator to review

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   1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Exciting news! 🎉 Your idea is moving forward!

   We’re thrilled to bring your vision to life and deeply value your contribution.

   Stay tuned for updates as we make it happen! 😊

   Deniece Burton supported this idea  ·  May 23, 2022

10. Disputes - Change the name or add an option to make the function seem less negative / extreme

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  May 23, 2022
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    Deniece Burton commented  ·  May 23, 2022  ·  Edit…  ·  Delete…

    Totally agree with this suggestion. The whole language used throughout the Disputes section is very negative: dispute, arbitrator, rejected etc.... it creates the impression that the agent need to argue/dispute their score...
    I would support a change to a more positive/collaborative use of language such as review or appeal instead of dispute, reviewer instead of arbitrator etc.

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11. Use different term than "Rejected"

    8 votes

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    Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Deniece Burton commented  ·  May 23, 2022  ·  Edit…  ·  Delete…

    I agree with this, as per my comments on another suggestion. The language used throughout disputes is very negative and confrontational.
    I like Ian's suggestions of Overturned and Upheld.

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    Deniece Burton supported this idea  ·  May 23, 2022

12. Level 2 Dispute

    12 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  May 23, 2022

13. Track Deleted Audits

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    Deniece Burton shared this idea  ·  May 18, 2022

14. Community feed wall posts with style

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15. Score Breakdown in Evaluation Notification

    8 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Deniece Burton shared this idea  ·  May 4, 2022

16. Definitions Doc

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17. More reporting on coaching, not just sessions completed / effectiveness

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    4 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Reports  ·  Delete…  ·  Admin →
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18. Make end date for coaching session optional for certain coaching types

    5 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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19. The ability to assign a learning course from a coaching session with a deadline.

    9 votes

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