Skip to content

Improvements to our Quality product

'the ability to remove disputes on certain scorecards' has been merged into this idea

Quality: Disputes

CATEGORIES
All ideas
My feedback
Automations 3 ideas
Calibrations 21 ideas
Coaching 2 ideas
Disputes 24 ideas
Evaluations 65 ideas
Filters 13 ideas
Interactions 11 ideas
Other 18 ideas
Reports 51 ideas
Scorecards 46 ideas
Settings 7 ideas
Workloads 65 ideas

Searching…

No results.
Clear search results

- Coaching 33 ideas
- Community 28 ideas
- Integrations 26 ideas
- Learning 52 ideas
- Performance 9 ideas
- Platform 31 ideas
- Quality 326 ideas
- Voice of the Customer (VOC) 3 ideas
- Workforce Management 517 ideas

Turn Disputes on by Platform

Ability to turn Quality Disputes on or off by scorecard, not by role.

2 votes

Alexandra shared this idea · Jun 1, 2023 · Report… · Admin →

Acknowleged · Oct 12, 2023

An error occurred while saving the comment

Megan commented · August 29, 2023 9:07 AM · Report

This will give us better control on the scorecards as sometimes we want to use scorecards for a coaching piece rather than quality feedback therefore we wouldn't want disputes to be active

Submitting...