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Improvements to our WFM product

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168 results found

  1. Create a permission that will allow an TL to edit individual tasks

    or to add individual tasks on a roster and save but not edit or move shifts (Possibly Work Summary)

    1 vote

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  2. Manage Roster - Sort Names by Last Name

    1 vote

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  3. Apply shift swap rules from manage roster

    1 vote

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  4. Additional Hours agent communication - slack/email

    1 vote

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  5. Define Shift Templates as part of roster configuration

    1 vote

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  6. Allow Agent Initiated Shift Swaps for extend periods of time.

    1 vote

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  7. Allow User to chat with other users that are viewing the same roster

    1 vote

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  8. Shift Templates: Add groups to the team listing in the shift templates

    1 vote

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  9. Manage Roster - Ability to move tasks from one shift to another (next day)

    1 vote

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  10. Agent Schedule - Email notification a day or time before roster week begins

    1 vote

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  11. Display All users that are also viewing the same roster on manage roster page

    1 vote

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  12. Scheduling - Shift templates to be able to add frequency, not just day of week

    1 vote

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  13. Locations feature needs to filter by the new user location as well as the shift level location

    1 vote

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  14. My Team schedule: Being able to filter down to one person if needed just like the Main Roster page.

    1 vote

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  15. Roster Configuration - Adding to the maximum number of fixed policies in a workplan (Max is 10, increase to 25)

    1 vote

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  16. Lock Feature - Manage Roster. Ability to lock a task against the optimise feature so this task is not moved during optimisation

    1 vote

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  17. As a workforce planner I want to be able to perform a 'Dry Run' on a workplan so that I can test changes to roster configuration

    1 vote

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  18. Ability for agents to submit an overtime request when they have worked extra hours on a given day - for payroll purposes. Must be agent led

    1 vote

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  19. When adding a task that will overwrite a break

    add a flag or pop up to alert the editor to that fact so they know they need to replace the break

    1 vote

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  20. SAV(Single Agent View):

    Want to be able to edit at the task level in this page and update all breaks for each day and Save. Currently no save button on this page

    1 vote

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