Track Time to Subsequent Reply Metric
I need to be able to track reply time for subsequent responses, and not just first reply.
For each workstream, and at an aggregate level I would like to be able to see:
Average Time to First Reply
Average Time to Subsequent Reply
Average Time to reply (average response time regardless of first or subsequent response)
This information should be available in Workstream Details, Workstream Summary, and Daily Performance Report.
2
votes
AdminAnonymous
(Admin, Playvox)
shared this idea