Requesting a metric calculation enhancement to exclude planned leave from the start time variance metric. Currently if an agent is rostered planned leave for the 1st half of the day (8a-12p) and they arrive at 12:07 PM the start time variance appears to reflect 4 hours 7min vs just 7m. This can be difficult to determine which agents violate the internal client tardy policy (ie. 10+ min).

Can we exclude planned leave from this variance?