We'd love to see drag and drop functionality built into Users section. Some of our frontline staff have multiple tags applied to their User Details which is based on a number pf parameters (Team number, workstreams they can work, rotation of shifts etc).

With our set up, we would ideally always like to have their designated team tag as their first tag followed by a set structure. The limitation we have with this is that if an agent were to move to a new team which fell under a new line of rotation for rostering purposes, to have that team tag as the first entry would require deleting the rest of the tags and rebuilding them back in order. Some agents have upto 10 tags in the profiles depending on the complexity of their roles and the departments they sit in.

To have a drag and drop function incorporated that would allow us to have full customisable freedom over how their profiles are built would be a huge benefit to the wider team.