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Improvements to our WFM product

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166 results found

  1. Add agent's name on dialogue box for intraday tasks added via drag and drop on Manage Roster screen

    1 vote

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  2. Generate Roster - Prevent user from generating roster if there are agents without availabilities set

    1 vote

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  3. Put in place a hierarchy that will allow RDOs to be overwritten by a different type of leave request

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  4. Update Bulk Edit to be more dynamic (only productive tasks right now. Ability to change to any task)

    1 vote

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  5. Prevent Save on Manage Roster page when shifts have been added that fall outside of the roster period

    1 vote

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  6. Fixed rotations enhancements: Agents being able to view the rotation and the structure of the rotation

    1 vote

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  7. I would like all leave and schedule swap approval emails to have the agent's supervisor on the cc line

    1 vote

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  8. Manager and Advocate Submits request for schedule changes (not allowing them to make changes themselves.)

    1 vote

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  9. Capacity Planner: Ability to add multiple users to a template in bulk. E.g. I need to add 10 x this type of user

    1 vote

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  10. Manage Roster Save Favourite: Add the ability to filter Fit Visible Items AND Show Schedule Coverage turned off

    1 vote

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  11. If you delete the last task for a shift - Remove the shift line from the roster on save (prompt user to alert them)

    1 vote

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  12. Manage Rosters page - under Tools, Add Shifts - display only shift templates that relate to that roster configuration

    1 vote

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  13. Incremental OT offerings so allow users to not count as a full head in an hour segment when only picking up 4:30-5:00

    1 vote

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  14. Manage Roster: When filling empty spaces left by removing a task on the roster have an alternate to using the default task

    1 vote

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  15. Update Filter Options based on seperate rosters in configuration (Don't want premier roster people to see Advocayc/Master roster)

    1 vote

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  16. Agent Minimum hours between shifts contract rule being over-ruled by a shift template rule: To be corrected and applied in reverse

    1 vote

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  17. Add a line to the schedule coverage graph when a forecast scenario is selected in addition to the forecast requirement line.

    1 vote

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  18. Not needing to save Roster Config to save new template should auto add and save in Roster config.

    Either add it, or make me choose the templates.

    1 vote

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  19. Allow Playvox WFM to auto add additional hours based on FTE requirements

    (ie. short 20% of FTE requirement, allow additional hours to be auto added)

    1 vote

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  20. Workplans: Where two or more workplans combine into one roster

    create the ability to have the same shift start time across all workplans for an agent for a roster period

    1 vote

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