Level 2 Dispute
It would be good if agents can make an appeal or can still comment after a dispute has been resolved.
There are instances that agents still have concerns or questions after their disputes get resolved but there is no way for them or evaluators to re-open the cases.
12
votes
Christiane Toralba
shared this idea
-
Christine
commented
Would like for 1 role (e.g. supervisor) to be able to arbitrate an agent's dispute, then if the agent appeals, another role (e.g. admin) can review and submit final result. Or, if the 1st arbitrator agrees with the agent, they can send directly for further review to the 2nd level role.
-
Liza
commented
Or they can re-open it. Because they can not open a new one.