ETA Filters (categories)
It would be beneficial to be able to add the category to the evaluate the analyst in order to have same labeling and afterwards filtering possibility for both types of evaluations.
Anonymous
shared this idea
Hello!
I'm very happy to announce that we have just released this and other new features in Playvox. Go check it out: https://updates.playvox.com/en/wowza-june-is-rockin-check-out-playvoxs-new-features
Regards,
Ari from the Product team
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Adminariel
(Admin, Playvox)
commented
At the moment both evaluate the agent and evaluate the analyst are represented under one calibration tab. At the moment there is a possibility to add custom category to evaluate the agent and then filter out only these types of calibrations. But there is no way to filter out only evaluate the analyst items in the Calibrations part.
It would be beneficial to be able to add the category to the evaluate the analyst in order to have same labeling and afterwards filtering possibility for both types of evaluations.
from business perspective we usually plan different times when to work with agents evaluations and when to work with analyst evaluations. Thus once we need to go in and work with analyst evaluations we have no clear easy way how to filter only these ones.