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Improvements to our WFM product

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47 results found

  1. Update Leave Mgmt to align with the changes made to account for future leave / RDOs in Fixed Rotations

    Roster Generation was updated for fixed rotations to ensure that future approved leaves outside of an agent's set rotation pattern for a given week were accounted for.

    What we need to do now is ensure that the Leave Management side of the system is also updated to reflect the new logic in this scenario.

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →
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  2. Allow Leave thresholds to be applied using the Event logic e.g. can be set for every Monday or for the last Friday of each month

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    Under Review  ·  0 comments  ·  Leave Management  ·  Admin →
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  3. Leave management : Ability to sort by the leave start time i.e. earliest shift on the day to latest shift on the day

    1 vote

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    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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  4. Introduce Reporting on Leave Thresholds

    Tie this into the leave summary and potentially provide comprehensive insights into:
    - reporting leave taken in relation to thresholds
    - trends surrounding leave thresholds
    - identification of calendars with approvals continuously exceeding threshold limits,
    - monitoring users approving leave beyond the defined thresholds.

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    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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  5. Leave Thresholds - Capture users who are approving leave requests over threshold

    Systematically track and flag users who repeatedly approve leave requests beyond the defined leave thresholds. This monitoring would ensure that leave management processes remain aligned with organisational policies and resources.

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    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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  6. Leave Thresholds - Implement a limit on exceeding the defined threshold value

    Introduce a field or functionality to allow users to establish and uphold limits on the quantity of agents (leave requests) permitted to surpass the defined leave thresholds. Presently, team leaders or managers possess the authority to override the leave thresholds by manually approving leave requests.

    Implementing a mechanism to regulate the count of leave requests that surpass a predefined threshold would be advantageous to customers who have a global workforce with multiple calendars.

    Additionally, integrate tie this feature in to permissions, ensuring that only designated users possess the ability to access and define this capability.

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    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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  7. Recategorise RDO's to a non-leave task

    This will allow for Shift swapping of RDO shifts that have been generated by a manager - currently these create a leave request and cannot be swapped. RDO is also not classified as Leave, it is a rest day so should be a non-productive task rather than leave.
    This must not impact the ability for the roster to generate RDOs as part of roster generation

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    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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