369 results found
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Schedule Task Details report
Would like to see columns for Totals of each category (ie. Total Paid Shrinkage) and the breakdown of selected categories (Ie. Shrinkage - Break, Shrinkage - Meeting) together in the report. Rather than either or
1 vote -
Historical Pattern Summary - Ability to select day of week when looking at multiple weeks
When I'm looking at multiple weeks at a time I'd like to be able to filter down to day of week. For example if I'm analyzing the last four weeks but only want to see the last four Mondays side by side. A day of week filter option would allow me to do this.
2 votes -
Manage Roster - Shrink visually disappears on the graph when selecting a specific task
Shrink is visible on the coverage graph when no task is selected. However, when a workload task is selected, we do not see the shrink for that particular task. It is calculated in the effective roster number, however clients want to see the shrink by interval, even when selecting a specific task.
1 voteThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
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Scheduled Reports - to be emailed to specific users
From University of Auckland
We want to know if AgyleTime has the functionality to automate/schedule reports. For example, if I want a specific report to be scheduled, it is sent out by email at specified times to my colleagues and I.Could you please confirm whether this functionality is available or not?
2 votes -
Allow for 1/2 day on Task A and 1/2 day on task B
Example, Customer wants to schedule agents for 4 hours on chat then lunch and then 4 hours on tickets. Cannot be done in today's environment. This request has come up with multiple customers but as they have then churned it does not make the roadmap. Currently would be able to use this solution for an issue we have with eHealth QLD
1 voteThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
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Schedule Task Analysis Report Export
Schedule Task Analysis - When you export the bar graph for adherence percentages, dates where agents did not have any actuals are showing as 100%. These should be left out of the report.
2 votes -
include the parameters for start time and end time from the api call in the following endpoints
We would like to include the parameters for start time and end time from the api call in the following endpoints:
https://handy.cloud.agyletime.io/api/schedule/metrics?
https://api-us.cloud.agyletime.io/performance-metrics/agent/workstreams/user?
https://handy.cloud.agyletime.io/api/workactivity/workstreams/metrics/agents?
https://handy.cloud.agyletime.io/api/workactivity/workstreams/metrics?
https://handy.cloud.agyletime.io/api/workactivity/workstreams?
https://handy.cloud.agyletime.io/api/forecast/forecastsWe are currently unable to process differences between days during our daily pulls due to the way the data transport team loads data. Normally, they will only upload the JSON response value and without a complete record of the information contained in that value, reporting teams downstream are unable to create accurate time series reporting in our central data environment.
This is very high priority since it is…
1 vote -
Configure Company Start of Year
create a feature that allows for start of year to be configured for leave balance reporting, etc. to fiscal year vs. calendar
2 votes -
Capacity Planner - Ability to create a plan for more than 1 year
Have the ability to create a capacity plan for more than one year, E.g for FY24 (from October 23 to September 24).
Today we need to do that manually as we can create a plan only for the next 12 months.
2 votes -
Leave and shift swap email notifications improvement on Manager side
Given that actually we can only setup one user as Team Manager and all leave and shift swap email notifications are concerned it will be great to introduce these improvements:
Have the ability to setup multiple users as Team Manager (e.g. 2 leaders managing the same team)
Have the ability to associate leave notifications to a Manager only if a specific leave type code is selected (e.g. Manager A will receive notifications only if leave type codes AA,BB,CC are included in the request) or to choose which type of notifications will be received (e.g. Manager B will only receive shift…
3 votes -
Alert me if there are active user profiles that are not configured properly
User profiles with issues can cause issues with scheduling and leave.
I'd like to have a report or at least an alert that tells me if there are active user profile's with configuration issues (i.e, availabilities don't match contract hours, there's no shift templates or shift templates don't match availabilities) so that I can fix them before there's an issue.
5 votes -
Add Reminders to Save Page
Add reminders to save your work when closing PV WFM or when navigating to another page to notify that you will lose changes if you proceed without saving.
1 vote -
Who's Away Section on Dashboard
Have the ability to configure the dashboard by team, role, or both to turn the Who's Away section on or off.
5 votes -
roster lock feature
As we start to utilize Playvox, we would love to see the ability to lock a roster period so one cannot accidentally re-run the roster and lose all adjustments done to that period.
2 votesThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
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Working filters for exporting to CSV files
When Leave Request Search is filtered, allow filtered data to be exported to CSV rather than entire report.
Frustrating taking the time to run and search only to have to filter again once exported.
Actually, it would be good for every filtered option in Playvox.2 votesWe will review this item and assess the effort involved.
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Realtime Performance Summary - Gladly Connector Link to ID
Client requesting the ability to add the link to the ID that is similar to our setup with Zendesk in the Performance Summary. However, in this case it would be for the Gladly connector, having a link to the interaction they are working on.
2 votes -
Roster Configuration - Agent search
Allow the ability to search the workplan(s) that an agent is in at the roster configuration page. It is possible that an agent can be on several workplans, so having this functionality will allow for efficiency on this page. Also, when a client has several workplans, it may not be obvious as to the workplans they are a part of. This can help with troubleshooting as to why an agent has the incorrect workload task on their schedule, etc.
2 votes -
Add weights as adjustments to forecasts
Our inbound #s are impacted by changes in the overall business that we are aware of ahead of time. Right now we manually generate our forecast based on projected business changes, which is a very time-consuming process.
We'd like to be able to apply changes using our business forecast info to the base Playvox forecast.
1 vote -
Daily service level view in Rosters
We would like to see the aggregated SLA expectation by day in the Roster views. The coverage table shows it by interval, but we would like to view this by day as well.
1 voteThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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List view of scheduled roster events
Once we create a roster event, we cannot see when individual events are created. We would like to be able to edit the roster event to add/remove/ individuals/entire events in a one-stop shop format.
1 voteThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
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