Track workstream assignments in Reporting
Add insights to Playvox WFM that allow us to see:
When a workstream was assigned to a particular group / queue
How many workstreams are assigned to a particular group / queue
When a workstream was first updated / the average time it takes for a workstream to receive its first update after it was assigned to a particular group / queue
When a workstream had its first public reply posted / the average time it takes for a workstream to have its first public reply posted after it was assigned to a particular group / queue
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AdminAnonymous
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