Bulk Add New Task Avoid Breaks/Lunches
Currently the bulk add new task will ignore any agents that have a task that you don't want overridden but it would be helpful to have the tool allow you to add a task that extends through the break or lunches (or other specified) tasks without covering those tasks and not ignore those agents from the update.
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Trish Lau
shared this idea
Thank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly