Notification Email Upon Completing Review
The notification bar is insufficient for informing Analysts that a review has been completed. There are so many notifications that many of our analysts had no idea that they were receiving reviews.
An option to send emails, making it function the same as an analyst completing the marking of a specialist's ticket, would ensure they were aware of the marking they are receiving.
Hunter Yager
shared this idea
Hey,
I'm happy to share that this idea has been completed and has been released in today's Customer Release.
I'd love to hear your thoughts on it!
- Pauli :)
-
Hey,
I'm happy to share that this idea has been completed and has been released in today's Customer Release.
I'd love to hear your thoughts on it!- Pauli :)
-
Abby G
commented
Currently, when a review is submitted, the analyst being reviewed does not receive an email notification. Emailing the analyst is a critical way to be able to easily update the analysts, allow them to view their feedback, and synthesize this feedback into evaluations moving forward.