168 results found
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Users filter to add on MY TEAM ROSTER and MY TEAM SCHEDULE screens
Having the ability to filter a request also by Users and not only by Teams on MY TEAM ROSTER and MY TEAM SCHEDULE screens, giving the ability to save a request of users belonging from different Teams if we need to monitor a specific skill cross-teams.
1 vote -
Roster: Ability to setup workload tasks time slot at workplan level
Would like the ability to setup a specific time slot for a given workload task in a workplan.
Even though we have a forecast behind with volumes coming in all day long we need to roster a task only for a specific time slot based on the business organization
1 vote -
Approved shift swap details
As a manager I need to see shift swap details after approval. Today after approval the shift swap details are empty.
We need the ability consult shift swaps history details to understand what happened in the past.
5 votes -
Manage Roster - Update shift start and end time based on the shift template selection
When modifying a shift in the Manage Roster screen, it will be helpful if the system could update automatically the shift start and end time accordingly to the shift template selection.
Today we need to change manually every shift detail field and no alert message is displayed if the shift template doesn't match with the start and end time.
1 vote -
Cloning shifts keeping the last modified shift template in shift details
On the Manage Roster screen, when we modify the shift template of a rostered shift and the we clone that shift, we must keep the last modified shift template in the copied shift.
Currently the original shift template is copied even if the roster has been saved after changing the shift template and before cloning the shift. Thus we need to change manually every shift template shift.
1 vote -
Schedule Request
Allow the agents the ability to submit a schedule request, similar to a leave request process. Either all or part of a shift.
3 votes -
Manage Roster Coverage Table Ability to Filter Out '0' Value
Ability to filter out the '0' value when reviewing the coverage needed across a day or week. This will speed up efficiency for real time looking to see where help may be needed.
2 votes -
Email Notification Roster Publish - More Detail Needed
Send the email notification about a schedule change being published by modeling it after the Manage Roster --> View Changelog.
This view shows the before and after of the agent schedule, and would be great to have this displayed in the agent email notification.
3 votes -
Manage Roster | Adding Tasks - Have a checkbox to make comments visible to agents
Have check box to allow admin to check box to make comment visible to agents to see. Some may be more of internal comments for mgmt in the case of certain leave types
3 votes -
Allow Roster to display in local time zone
Currently, the Roster displays in only one time zone, which is selected within the Roster. It would be much more user-friendly if agents, team leads, and others could see it in their local time zone.
5 votes -
Ability to generate Roster for long periods and far in advance
Playvox is typically generated only a few weeks in advance (to minimize managing schedule changes). Today we are managing advance scheduling outside of Playvox and adding it at the time the roster is generated.
A method of handling this type of advance scheduling would be beneficial.5 votes -
Events: Improve Management and Filtering of Events
Provide an event management screen that allows an overview of existing events, creating events and provide filters.
3 votes -
Improve Roster Filters - Coverage
While the roster has all the scheduling data, with a large team and many different tasks being scheduled, it can become difficult to consume that information. Adding different ways of consuming this information could help like:
● Coverage/capacity view, by different tasks.5 votes -
Improve Roster Filters - Who is not available
While the roster has all the scheduling data, with a large team and many different tasks being scheduled, it can become difficult to consume that information. Adding different ways of consuming this information could help like:
● Who is on deck view, that shows who is currently available (or out-of-office), and being able to filter and group this by various fields.2 votes -
Increase the Roster Filters option
While the roster has all the scheduling data, with a large team and many different tasks being scheduled, it can become difficult to consume that information. Adding different ways of consuming this information could help like:
● Calendar/timeline view, which can be filtered by one or multiple tasks.2 votes -
Enable shift swap for a task
Currently swapping is enabled only at the shift level (full day).
As we are doing scheduling at the task level there is a need to have swaps done at this level, as often people swapping have different roles as it relates to the other tasks on their schedule (the ones they are not swapping).12 votes -
Publish Roster | Ability to type PUBLISH to notify it is the first publish
Ability to type PUBLISH to notify it is the first publish. You know how you have to type DELETE when you want to delete a Roster Period? Would love the same kind of thing on first roster publishes. We apparently cannot have a roster generated without publishing it on accident and it's causing a lot of manual work for us.
1 vote -
Events: Allow Rotation of Demand Based Events
When creating a demand based event and selecting one agent per day over a period, system always defaults to the same single user and does not rotate between available users.
1 vote -
Workplan hierarchy to apply rules (eg. RDOs)
Roster Config: Need to create some sort of hierarchy logic within the workplans that will allow us to apply different rules to a subset of users within a workplan e.g. consecutive or Non consecutive RDOs for a team/group
1 vote -
4 votes
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