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Workforce Management

Workforce Management

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Improvements to our WFM product

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62 results found

  1. Ability to see, edit and reinstate deleted teams

    Currently a deleted team is not visible in admin and users just see a generic error message if they try to create a team that contains the same name. Engineering is required to reinstate or rename to allow the new team to be created.

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    Acknowleged  ·  0 comments  ·  System Configuration  ·  Admin →
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  2. Rename Business Role to Agent Skill

    Universally known terminology would be simpler to explain to onboarding customers. Matches majority of CRM and Telephony skills based terminology

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    0 comments  ·  System Configuration  ·  Admin →
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