Expose an estimated service level based on forecast and rostered agents
Based on what the product has forecasted for particular workstream(s) and what has been rostered for those workstream(s), I'd like to see an estimated service level so I can get a sense of how my agents will perform.
If I can see that the service level is too low, I can then tweak the roster to try and address this prior to the roster going out.
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AdminAnonymous
(Admin, Playvox)
shared this idea
The work is now complete and released to production for Capacity Planner and Manage Roster
