Workloads for Calibrations
Create Workloads for Calibration (multiple interactions) and assign to multiple QA’s (similar to current QA workloads). Select team, randomize “x” number of cases within criteria (criteria to define), assigned quality analyst, scorecard, end date, Calibration name.
4
votes
Adminariel
(Admin, Playvox)
shared this idea
Hi! You can check more around this new feature here: https://help.playvox.com/hc/en-us/articles/18516342058771-Recurring-Calibrations
Ari from Playvox