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  1. Reminder email sent to manager / team leader who should be approving leave if there are outstanding requests for their team/group. (e.g. if there are leave requests awaiting approval for over 24hrs)

    2 votes

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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

  2. Ability to have planned / unplanned leave send configurable emails to groups rather than just individual manager. E.g. would be good to be able to add emails to leave management emails. or the ability to designate more than one person as a manager.

    2 votes

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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

  3. Ability to allow agents to cancel their own leave requests after they have already been approved. Currently this needs to be done by an admin. Canceling a leave request should generate a notification to the WFM/lead (FYI only).

    2 votes

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  4. Ability to identify all leave requests approved on a particular date / date range, in addition to requested and submitted date.

    2 votes

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  5. create a feature that allows for start of year to be configured for leave balance reporting, etc. to fiscal year vs. calendar

    2 votes

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  6. When Leave Request Search is filtered, allow filtered data to be exported to CSV rather than entire report.
    Frustrating taking the time to run and search only to have to filter again once exported.
    Actually, it would be good for every filtered option in Playvox.

    2 votes

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  7. Enabling filtering, sorting and grouping of leave data by configurable criteria; currently
    grouping is done by leave calendars and filtering by leave type.

    2 votes

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  8. Having the ability to approve/cancel leaves in bulk will allow clients of larger size to gain efficiency in this area.

    2 votes

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  9. The ability to restrict usage or visibility of specific leave tasks by role. The "add time off button" allows anyone with this permission the ability to enter 'all leave tasks' and specific leave tasks cannot be restricted by system or business role. For instance, if team leaders can only enter a certain type of request to be approved (ie. Absent) and not PTO and other requests that should go through WFM or another Admin for decisioning. The current ability to restrict tasks by business role doesn't appear to impact the admin features (Add Time Off Button).

    2 votes

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  10. 2 votes

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  11. Mulitable days are requested; when submitted, each day is separate in the Leave Request Search.

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →
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  12. Currently Leave approvals can set to require a min days notice and a max days.
    Example: PTO must be requested at least 1 week in advance but no more than 90 days in advance.
    When outside these thresholds requests must be manually reviewed which makes sense for the min days notice.
    But for the maximum, if the request is made at day 100, the system should re-trigger 10 days later now that the request is within 90 days.

    1 vote

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    Hello,


    Thank you for taking the time to submit your request on UserVoice! We truly appreciate your feedback and the ideas you've shared with us. Your input is a valuable part of our process as we work to improve our product.

    We're reviewing all suggestions carefully, and while we can't promise immediate changes, please know that your voice is being heard. We'll keep you updated on any progress or future updates related to your request.

    Thanks again for helping us make Playvox by Nice even better!


    Kind regards,

    Fab

  13. We are using Lack of Work as a leave type, which allows agents to request time off if there isn't enough work, allowing us to shed labor. Agents may request this several days in advance. As this is a need-based leave type, we'd like to NOT have the system auto-approve these based upon leave thresholds, but other types still could.

    1 vote

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  14. It would be great if we could set a specific numbers of hours that an employee is allowed to request for leave. For example, we give our employees 120 hours per year of paid leave. It would be great if the system could track how many hours the employee has remaining and if they attempt to submit a request that goes beyond their allotted limit, it would automatically deny the request.

    1 vote

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  15. Currently only agents have the ability to request shift swaps and admins have ability to approve it. Can we have Team Leads request leave on behalf of the agents?

    1 vote

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  16. Ability to update leave threshold in the Leave Management page for admin users instead of going into the settings to update.

    1 vote

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  17. Have the ability to indicate 1st half or 2nd half PTO requests without having to figure out each user's availability to identify specific timeframes.

    1 vote

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    Hello,


    Thank you for your suggestion regarding the ability to indicate 1st or 2nd half PTO requests! We appreciate you sharing this idea with us. It's great to hear how our features can be improved to better meet your needs. We’re always looking for ways to enhance our WFM product, and your feedback is incredibly valuable to us.


    Kind regards,

    Fab

  18. We've recently noticed an anomaly that when an employee submits a request for partial day annual leave that covers their shift from rostered start time to rostered end time it won't recognise that any unpaid break (lunch etc) needs deducting from. Example being an FTE is 7.5hrs and this would be the AL deduction for an all day AL submission, but if an employee were to submit a request as partial day for this particular day then it'll deduct 8.5hrs (shift + 1hr unpaid lunch).

    While there is an understandable education piece we can take on from our side of…

    1 vote

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  19. It will be helpful to have an overall view of the leave requested by a team to add in the leave management calendar also the submitted leaves. To highlight the difference with the approved leaves, the background color of the submitted leaves could be transparent and the name text and the border color could use the color of the leave task.

    1 vote

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  20. Ability to edit/delete leaves from Manage Roster which is then reflected properly in Leave History (and connectors)

    1 vote

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    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

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