518 results found
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1 vote
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Visibility of shift template details on user profile
I'd like to suggest the ability to view the details of shift templates assigned on user profiles is very inconvenient and is a considerable time suck.
Suggesting to allow for user to preview the shift template details or add deep link to open new tab to the shift template for review and edits.
1 vote -
Users - Sort Names by Last Name, Not Only First Name
Allowing the client flexibility with how to sort by either first name alphabetically, or by last name alphabetically, creates more efficiencies and flexibility with import/exports of the users.
1 vote -
Add leave metrics on the user performance metrics view
Leave summary metrics - similar to summary cards on my leave view.
Leave YTD and leave through the period.
For team members, # instances of unplanned leave
1 vote -
Ability to switch a task between planned and unplanned
Enable the ability when adding a task to display/edit a "planned activity" options from the task definition. If on the task definition of a certain task, the "planned activity" is ticked, then when adding a task to a person in the roster, the "planned activity:" field defaults to "yes". If its not ticked on the task definition, then it says "no" when adding the task. Regardless of what it defaults to based on the task definition, it can be updated/toggled when adding the task, and this plus any other comments added, then flow onto the change log and any reporting.
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1 vote
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Events: Time Zone Awareness
When creating events that apply to multiple teams. If teams are spread across time zones allow the choice of what time zone the event will be applied to.
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1 vote
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Schedule Summary - shrinkage % calculation rule on Heat Map.
On Schedule Summary screen - shrinkage % calculation rule is based on total value of (shrinkage, actual productive & leave) when creating the shrinkage hotspots heat map chart.
1 vote -
Ability to not show how many lates in the agent "My Profile"
There are several metrics that can't be removed from an Agents 'My Profile' dashboard, including 'late starts'. I would like to be able to turn this off, if not be able to actually choose which metrics are visible to our agents.
1 vote -
Work Summary - Ability to Configure the Out of Adherence colour on Work Summary
We have a 100% salaried support population with a lot of workload that is legit - but also "off queue" and unscheduled), though. Example below of someone doing a good day's work whose "adherence" reports very poorly:
I'm looking at this and wondering if it would be possible to change the OOA color from this bold red to something a bit less alarming, but still an attention getter - like a dark charcoal gray, or a black/yellow banded/textured color or something of that sort? Anything besides the classic alarmist stop light red.1 vote -
1 vote
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1 vote
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Group/Team Metrics: Able to Add Daily or Monthly Function to Metrics
Adding in day or month (maybe a checkbox) at the metric level in groups/teams would allow users to be able to choose a daily or monthly volume/goal for certain metrics. There isn't currently flexibility to choose number handled by day or month, you can just add a number to cover all of it. Works when there is a percentage, but not when you are adding a value.
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1 vote
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Allow configuration of additional metrics next to user on work summary.
Rather than showing hours, maybe shrinkage or other metrics would be useful configured here.
1 vote -
Change some screens/pages to display list in alphabetical order by default
Examples: when I edit a System role, on the Permissions tab, I would like that to display in alphabetical order by Category. Other pages that don't display in alphabetical order by default: the Manage Roster Config page, the Manage Workplans screen. Also, Manage Roster, Open Roster, click on Find, the roster configs list not in alphabetical order. I know I can click on the Name heading to sort, but would be good not to have to each time
1 vote -
Added roster coverage - actual vs scheduled to realtime performance charts
Allow configuration of the charts in realtime performance to include actual vs scheduled vs forecast activities, like the daily performance summary
1 vote
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