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Improvements to our WFM product

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50 results found

  1. Annual Leave Threshold

    Within our organisation, the normal process to adhere to if an individual is to request a period of Annual Leave in excess of 2 weeks is that they need to get approval from an Ops Manager.

    However we have noticed a number of instances where individuals have requested AL above and beyond a 14day stretch which would then auto approve and plan it into roster without getting prior authorisation.

    As a feature request, could something be built which would automatically put any request above any given threshold into pending approval. This would allow us to carry out due diligence checks…

    1 vote
    0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?
    Acknowleged  ·  Anonymous responded

    Thank you for taking the time to bring this feature request to Playvox.


    A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

     

    Regards, 

    The Playvox Team

  2. Blackout days for Leave Calendars

    We would love the option to have "Blackout days" or days that specialists are unable to request time off knowing that we will treat the day as a holiday.

    3 votes
    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?

  3. Add Approved Date to the Leave Request Search table

    Ability to identify all leave requests approved on a particular date / date range, in addition to requested and submitted date.

    2 votes
    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?

  4. Ability to import or manually update agent Leave allocations (ie. Annual Leave)

    For clients with no HR connector

    8 votes
    1 comment  ·  Leave Management  ·  Admin →
    How important is this to you?

  5. Add Time Off - outside of 15 minute intervals

    When entering time off, can we have the ability to add times outside of 15-minute intervals? Currently, if someone is say 20 minutes late, we have to submit the time off in the leave requests using a 15-minute interval and then go into the roster and update the time. It would be better if we were able to do this in one step instead of two.

    7 votes
    Under Review  ·  1 comment  ·  Leave Management  ·  Admin →
    How important is this to you?

  6. Display Updated Business Role Name in Time Off Calendar

    When updating a Business Role in the Time off Calendar the new name is not automatically updated. You can see it in the drop down, but not on the display name.

    1 vote
    0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?

  7. Reinstate shift after leave is removed from roster

    In the current implementation, when a leave request is cancelled, the leave task is removed from the roster without restoring the tasks that were there before the leave was cancelled. This results in the person not being scheduled at all for that day.

    Cancelling a leave request should result in restoring the tasks to whatever they were before the leave was added, or to what they would be if the roster was generated (in case the leave already existed at the time of the oyster generation).

    25 votes
    Planned  ·  0 comments  ·  Leave Management  ·  Admin →
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  8. Leave Request | Change the Leave Type When in Submitted or Approved Status

    Ability to change the leave type as agent or admin when in submitted or approved status. Currently can change to full day or partial, but we would like to see the leave type as editable too.

    6 votes
    1 comment  ·  Leave Management  ·  Admin →
    How important is this to you?

  9. Configure Company Start of Year

    create a feature that allows for start of year to be configured for leave balance reporting, etc. to fiscal year vs. calendar

    2 votes
    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?

  10. Working filters for exporting to CSV files

    When Leave Request Search is filtered, allow filtered data to be exported to CSV rather than entire report.
    Frustrating taking the time to run and search only to have to filter again once exported.
    Actually, it would be good for every filtered option in Playvox.

    2 votes
    0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?

  11. Allows Rolling Periods for Leave Calendar Thresholds

    We would love for the Leave Calendar to update thresholds based on rolling windows. For example, I would like to have the threshold set as "1" for every day in a rolling 60-day period, but 0 for anything outside of that.

    1 vote
    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?

  12. Manage Leave - Ability to change date on approved leave requests

    10 votes
    1 comment  ·  Leave Management  ·  Admin →
    How important is this to you?

  13. Allow leave thresholds to be defined in hours

    7 votes
    3 comments  ·  Leave Management  ·  Admin →
    How important is this to you?
    Started  ·  AdminFabEis (Designer, Playvox) responded

    Great news! We want to let you know that we've heard your feedback and have already begun the development to 'allow leave threshold to be defined in hours'. This functionality will allow more flexibility to agents and save management time with more requests in auto-approval.

    Thank you for helping us shape a better product for everyone. Kind regards,

    Fab

  14. Leave thresholds: Consider the ability to create leave thresholds using a % of available FTE for a day

    9 votes
    Acknowleged  ·  0 comments  ·  Leave Management  ·  Admin →
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  15. Leave Management Wait List

    7 votes
    0 comments  ·  Leave Management  ·  Admin →
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  16. Ability to un-cancel leave requests (if accidentally canceled)

    If the submitter/approver accidentally cancels a leave request, it would be great if they had the ability to un-cancel the request, rather than the person having to re-submit their time off request

    5 votes
    Under Review  ·  0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?

  17. Enable more filter options for leave pages

    Enabling filtering, sorting and grouping of leave data by configurable criteria; currently
    grouping is done by leave calendars and filtering by leave type.

    2 votes
    1 comment  ·  Leave Management  ·  Admin →
    How important is this to you?

  18. Leave Request | Ability to approve leaves in bulk

    Having the ability to approve/cancel leaves in bulk will allow clients of larger size to gain efficiency in this area.

    2 votes
    0 comments  ·  Leave Management  ·  Admin →
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  19. Leave Management/Leave Request - Adding buckets of time for agents for certain leave tasks

    3 votes
    0 comments  ·  Leave Management  ·  Admin →
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  20. LeaveSummary Report: SAV type interface that allows you to click on an agents name and then see a list of all the leave by date and type

    3 votes
    0 comments  ·  Leave Management  ·  Admin →
    How important is this to you?
2
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