494 results found
-
Capacity Planner - Ability to Filter by Different Periods of Time
Staffing view - ability to have users of planner choose to see how the staffing is viewed. For instance, filter options above the table to show:
Day/Week/Month/QTD/Year/Custom
3 votesThank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
-
save current grid settings schedule task details
Save current grid settings - enable feature for all reports, including Schedule Task Details (button exists but does not work)
3 votes -
Roster Generation Queue Feature
We're in the process of pulling together the logistics of being able to generate and publish our rosters for the remainder of the year.
However given the size of our main roster, it does take between 45/55mins to generate one and sometimes results in it timing out.
As a potential future feature, we would love to see a Roster Generation queuing function built in to enable us to stack all the rosters we wish to generate. We'd then have them begin generating at a defined point in time (end of day/working week) so they can effectively generate in the background…
3 votes -
Add Email Column Option to User Performance Metrics
Currently email is not a column option for User Performance Metric, which makes it difficult for us to aggregate data between different sources (ZD and PV mainly) where the names might be spelled slightly differently or formatted differently.
3 votesHi,
Thank you for raising this enhancement with us.
I'm excited to let you know that we have planned to deliver this particular request with our upcoming redesign of User Performance Metrics.
In the redesign, details such as a user's email, location, business roles and tags will be visible and filterable within the table.
The redesign is target for release in late Q2 - early Q3,
-
Leave and shift swap email notifications improvement on Manager side
Given that actually we can only setup one user as Team Manager and all leave and shift swap email notifications are concerned it will be great to introduce these improvements:
Have the ability to setup multiple users as Team Manager (e.g. 2 leaders managing the same team)
Have the ability to associate leave notifications to a Manager only if a specific leave type code is selected (e.g. Manager A will receive notifications only if leave type codes AA,BB,CC are included in the request) or to choose which type of notifications will be received (e.g. Manager B will only receive shift…
3 votes -
Historical Patterns Summary | Ability to Export Intraday AFAHT Data
We are able to export the intraday volume graph, the daily historical volume pattern graph, and the intraday historical volume pattern as .csv or .xls. However, the last graph for AFAHT, you cannot export as .csv or .xls. Could we make it possible to do so? Reason being twofold; the other three graphs are exportable, and then this is the only place AFAHT is all encompassing by day and interval.
3 votes -
Leave Request | Change the Leave Type When in Submitted or Approved Status
Ability to change the leave type as agent or admin when in submitted or approved status. Currently can change to full day or partial, but we would like to see the leave type as editable too.
3 votesRequires more general discovery around "Modifying approved leave"
-
Schedule Request
Allow the agents the ability to submit a schedule request, similar to a leave request process. Either all or part of a shift.
3 votes -
Additional Hours - Show only the additional hour task agent view
When agents are picking up the additional hours in the Playvox site (or app....feature request), they see more than the selected workload task in the dropdown. Can we set this so that the agent can only see the workload task selected for additional hours, instead of all of the tasks?
3 votes -
Make it easier to re-run the forecast
Currently, to re-run the forecast after a change is made you have to click Edit > Set Last Run Timestamp, then save workstream configuration, then fully leave the Forecast section and come back after 5-10 minutes. It would be nice if there was a straightforward way to re-run it.
3 votes -
Email Notification Roster Publish - More Detail Needed
Send the email notification about a schedule change being published by modeling it after the Manage Roster --> View Changelog.
This view shows the before and after of the agent schedule, and would be great to have this displayed in the agent email notification.
3 votes -
Manage Roster | Adding Tasks - Have a checkbox to make comments visible to agents
Have check box to allow admin to check box to make comment visible to agents to see. Some may be more of internal comments for mgmt in the case of certain leave types
3 votes -
Events: Improve Management and Filtering of Events
Provide an event management screen that allows an overview of existing events, creating events and provide filters.
3 votes -
Ability to un-cancel leave requests (if accidentally canceled)
If the submitter/approver accidentally cancels a leave request, it would be great if they had the ability to un-cancel the request, rather than the person having to re-submit their time off request
3 votes -
3 votes
Will be tackled alongside Leave Threshold work.
-
Normalize AHT by Interval
Allows us to be able to smooth out a forecast by being able to adjust/normalize anomalies at the interval level by AHT. Big win for forecasting, as you would avoid forecasting spikes at certain intervals to data load, etc.
3 votes -
Interactive Dashboard Options
Leader ability to open, review, and update leave and shift swaps requests directly from Dashboard>Activity Stream section. Agent's ability to cancel approved leave and accept shift swap's directly from Activity Stream section of Dashboard. WFM/Leader ability to open roster directly from Dashboard > My Rosters section.
3 votes -
Sound notifcations for Chrome Extension
Yes you have to sign in / click on the little app Icon for it to remind you of things, and it doesn't ping its silent. So I wonder could the devs add in those features... as a toggle option ( audio or not) , is there a reason why you need to click on the icon to remind it to notify you?
3 votes -
Have an option for import forecast to adjust existing forecast volume rather than override
Having the ability to keep normal forecast intact, when import manual forecast have it show as adjusted forecast, not override forecast volume. Currently it will override the forecast, not show as the adjusted.
3 votes -
Widget Notification on Changes to Schedule
"RueGiltGroupe
Client would like to have a better way to notify their agents that the widget has refreshed with an update to their schedule (current day).
Since the agent doesn't have the widget tab up front of screen, could we have the tab containing the widget or widget area flash, highlight, something to draw attention to the agent that an update was made?
We know that an agent schedule update takes 10 minutes to refresh on the widget once the roster is published, but the agent doesn't know when the WFM/Admin is making that update.
This helps to solve that…
3 votes
- Don't see your idea?